Reservation Policies

Payment & Cancellation Policy

  • A deposit of 50% must be made when you make your reservation. (Secure your reservation with a credit card.)
  • For reservations made 45 days or less from date of arrival, full payment is required.
  • The balance is due 45 days prior to arrival.  (Holidays 90 days).
  • 50% refund if cancelled between 30 to 60 days prior to arrival (Holidays 60 to 90 days).
  • No refund if cancelled less than 30 days prior to arrival (Holidays 60 days).
  • No refund for no-shows or for unused portion of accommodations.
  • There will be a 6% handling charge for all refunds.


Should a guest wish to cancel a reservation and transfer the booking to another date, we will make every effort to do this without incurring a cancellation charge, but this will be subject to availability and season.

Unfortunately we cannot offer refunds within the cancellation periods as a result of airline delays, strikes, weather conditions, travel advisories,  hurricanes or personal emergencies. We strongly recommend travel insurance in order to safeguard against such potential circumstances.

Credit Card Payments

Please note that we process American Express and Discover credit card transactions in Belize currency.  The exchange rate is $1.00 US dollar = $2.00 BZ dollars.  Your bank or card company may impose charges for transactions processed in foreign currency.  Please check with your bank to see if foreign currency fees will be imposed.